Frequently Asked Questions
About Sharnfold Farm

Normally tickets are available on the gate on the day, however you get best value for money by booking online in advance. These tickets are always slightly cheaper too.

We offer free entry for one carer accompanying a full-paying visitor who requires additional support. To receive complimentary carer admission, please bring one of the following forms of valid supporting documentation:

• Disability Living Allowance (DLA)
• Personal Independence Payment (PIP)
• Igo card
• National Disability Card (DID)

Please present this on arrival. Carers must be aged 18 or over. Please note we don’t currently have a separate accessible entry queue, so there may be a short wait during particularly busy periods. To help us apply our carer policy fairly and consistently, we ask that one of the above forms of supporting documentation is provided when requesting a second carer ticket.

To receive a second carer’s ticket, you will need to provide supporting documentation:

• A registered GP or NHS letter notifying the recipient requires additional carer support. This must be dated within the last 2 years.
• An access card with the +2-carer symbol

Please note our staff cannot assess individual needs as they are not medically trained. Hence why we require documentation that meets the above criteria.

We do not offer any quiet sessions for entry on our farm, however, please feel free to contact us before your visit and we will advise you the best we can.

Our farm is big and there is plenty of space to explore meaning you should be able to find quieter areas around our farm trail.

Our online booking system is for advance bookings only so we can offer our customers a chance to experience the farm at a discounted rate. Therefore, you will not be able to book your tickets online on the day. However, tickets are always available on the gate unless stated otherwise on our social media.

We aim to make Sharnfold Farm as accessible as possible for all our visitors. As we are an outdoor attraction, weather and ground conditions can sometimes affect accessibility for wheelchair users and pushchairs/buggies, particularly along the farm trail during the wetter winter months. If you have any accessibility concerns before your visit, please feel free to contact our team and we’ll be happy to advise.

We recommend checking the weather forecast before visiting, we are a mostly outdoor attraction. During winter months we recommend wellies and waterproofs as our farm can get muddy. During the summer months, we recommend coming prepared with sun cream and hats.

Our character days are classed as a special event day and not included in annual memberships. Therefore, you will need to buy a ticket for these days.

Our summer pass works to give you unlimited access to our farm throughout the summer holidays. The passes are only valid for the person who purchased it, other guests require either their own Summer Pass or a day ticket to the farm.
Photo ID must be provided for each visit, if booking online you will be asked to add a photo to each pass, this must be done before you use the pass.

Our annual pass is valid from the date of purchase and allows you full access to our farm during our opening hours – excluding special event days. The pass is only valid for the person named on the pass. Once purchased you will receive an email asking you to upload a photo, this must be done before you use your membership card.  Please find our full terms and conditions here.

Yes, we have food available to purchase within our café. Please note during the half-term, school holidays and on special event days we may run on a limited menu.

Yes, if you need to pop out to the car park or leave the farm for any reason you can come back in the same day. You will be provided with a set colour wristband when checking in and must show this to our staff when returning to gain access to our farm.

We have received a high volume of requests for raffle prizes and aim to do our best to help support the local community. However, due to the volume of requests we receive, numbers are limited and are on a first-come, first-served basis. All requests must come via email to sharnfoldfarm@thefamilyparksgroup.co.uk.
Any requests sent via social media will not be considered.

Yes, you can feed our animals using the appropriate animal feed purchased on site. Please use the feeding tubes provided and wash your hands thoroughly after feeding the animals.

We do not offer bottle feeding at Sharnfold Farm for our lambs.

Smoking and vaping are not permitted anywhere on the farm or in our café.

Children aged 2 and over require a paid admission ticket. Children under 2 can visit free of charge.

We offer eligible Blue Light Card holders £1 off standard admission when purchasing tickets at the gate.

• Our tickets are non-refundable, non-transferable and non-exchangeable. However, customers who book online in advance are covered by our Wet Weather Warranty. This means if it rains for over 2 hours during your visit with us, online ticket purchasers can return for free within 30 days.

Return tickets must be claimed from till before you leave and are not available retrospectively or online. They can only be used for entry on the gate.

Special event days are excluded from this return offer.

The Wet Weather Warranty does not apply to tickets purchased on the day or to special event days.

Yes, you can bring your own food to the farm, however this can only be consumed within Barnyard Burrows or the Adventure Playground.

We know many of our visitors love sharing days out with their four-legged friends. However, dogs are not permitted on the farm trail. This helps us maintain our high standards of animal welfare and ensures the safety and comfort of our animals and all visitors.

Dogs are welcome in our café area.

Due to the nature and layout of the farm, we are unable to provide toilet facilities throughout the farm trail.

Toilets are available inside our café and outside near the Adventure Playground. Accessible toilets and baby changing facilities are also available within the café.

A hand-washing station is available on the farm trail for visitors to use during their visit.